Frequently Asked Questions

If you are not completely satisfied with your clean, contact us within 48 hours of your service and describe what was missed. We will send your team back to re-clean the areas in question at no additional charge. We do not offer refunds in lieu of a re-clean — but we will always make it right. Our goal is for you to come home to a house that genuinely exceeds your expectations on every single visit. This guarantee applies to all service types — recurring, deep clean, and move-out cleaning.

My Pristine Home is fully insured and bonded. In the unlikely event that something is damaged during a cleaning visit, contact Jesse immediately at 385-386-6296 or hello@mypristinehome.com. We will assess the situation and resolve it promptly through our insurance coverage. Our team is trained to handle all items carefully and to flag anything fragile or sensitive before beginning work in any room. We take responsibility seriously.

Yes. Every team member at My Pristine Home undergoes a comprehensive background check and identity verification before their first shift. We verify government-issued ID and review criminal records at the federal, state, and local level. No one enters a client home without passing this full vetting process — no exceptions. My Pristine Home is also fully insured and bonded, so your home, your belongings, and your family are protected on every visit.

Yes. This is one of the most important commitments we make to every client. When you start service with My Pristine Home, you are assigned a dedicated cleaning team. The same people show up every time — no strangers on rotation. Over time, your team learns your home, your preferences, and the details that matter most to you. This means your clean actually gets better with each visit, not just consistent. This dedicated-team model is a core reason clients stay with us long-term.

Absolutely. My Pristine Home is a pet-friendly cleaning service. When you book, let us know you have pets and share any relevant details — whether a dog needs to stay in a specific room, a cat gets anxious with strangers, or your pet has any special needs. Our team is experienced with homes that have pets and knows how to work around them safely. We also pay extra attention to pet hair, dander, and the areas your pets frequent most during every visit.

Pricing depends on your home's size, number of bedrooms and bathrooms, service type, frequency, and location. Every home is different — so Jesse builds a personalized quote for your specific situation. Contact us and you will have a clear, accurate number the same day, with no hidden fees and no surprises. See our Utah house cleaning cost guide for general market context on what professional cleaning typically runs in Utah.

We accept all major payment methods including credit cards, debit cards, and digital payment options. Payment details are discussed and confirmed during your initial booking conversation with Jesse. For recurring clients, payment is typically collected on the day of service. Jesse will walk you through the payment process and answer any billing questions during your free quote call. There are no hidden fees — the price Jesse quotes is the price you pay.

Most busy families with children and/or pets benefit from bi-weekly (every two weeks) recurring service. This frequency keeps the home consistently clean without allowing buildup to accumulate. Weekly service is ideal for larger homes (4,000+ sq ft), households with multiple pets, or families who entertain frequently. Monthly service works well for smaller homes, couples without children, or homeowners who maintain cleanliness between professional visits. Jesse will recommend the right frequency for your specific home and lifestyle during your free quote call.

Not at all. Most of our recurring clients provide access while they are at work, running errands, or at their kids' activities. We just need a reliable entry method — a garage code, lockbox code, or key that is available on cleaning days. Many clients set up a dedicated entry code for our team. If you prefer to be home for your first visit to walk the team through your priorities and preferences, we encourage that — it helps us understand your home from the very first clean.

Yes. Life happens and we understand completely. We ask for at least 48 hours notice when possible if you need to skip or reschedule a visit so we can adjust our team's schedule. For recurring clients, skipping visits frequently may affect your per-visit rate since the home requires more time to clean after longer gaps between services. Jesse is flexible and will work with your schedule — just communicate with him directly and he will find the right solution for you.

A deep clean covers areas and details that routine cleaning does not reach: inside the oven and refrigerator, behind and under appliances, inside cabinet faces and drawers, baseboards, window sills, light fixtures, door frames, and every corner of every room. A regular maintenance clean builds on that baseline and maintains your home's cleanliness between visits. Most clients start with a deep clean before their first recurring visit — this gives the team a pristine foundation to maintain going forward. Read our full comparison in Deep Clean vs. Regular Cleaning.

Yes. My Pristine Home arrives fully equipped with professional-grade cleaning products, vacuums, mops, microfiber cloths, and all necessary tools. Our products are effective, safe for children and pets, and appropriate for the surfaces in your home — including hardwood floors, quartz countertops, stainless steel, and tile. If you have a specific product preference, a sensitivity to certain chemicals, or want us to use your own products for any reason, let Jesse know when you book and we will accommodate your request.

Yes. Move-out cleaning is one of our most requested services throughout Utah. Our move-out clean covers every surface a landlord or property manager inspects: all appliances inside and out, cabinets inside and out, bathrooms scrubbed top to bottom, floors cleaned thoroughly, baseboards wiped, windows cleaned, and all walls and doors spot-cleaned. Under Utah Code 57-17-2, landlords may only withhold your security deposit for legitimate cleaning charges — our move-out clean is specifically designed to eliminate those deductions and recover your full deposit. See our full move-out cleaning checklist for details.

Yes. Post-construction cleaning and new build move-in cleans are a specialty for us, especially in fast-growing cities like Lehi, Herriman, and Vineyard where new home construction is widespread. Builder crews leave behind fine drywall dust that settles in HVAC vents, adhesive residue on cabinet faces, caulk smears on countertops, paint specks on fixtures, and construction debris throughout. Our post-construction deep clean removes all of it — every surface, every vent, every window track — so your brand-new home is genuinely ready to live in from day one.

My Pristine Home serves six cities in the Salt Lake and Utah County area: Draper, Sandy, Lehi, Herriman, Highland, and Vineyard. We are based in Draper, UT and our team services all of these communities on a regular schedule. If you are in a neighboring community not listed here, contact Jesse at 385-386-6296 and he will let you know whether we can accommodate your address.

The easiest way is to fill out the quote form on our Contact page, or call or text Jesse directly at 385-386-6296. Jesse responds personally — not a call center or automated system — and will typically have your quote ready within a few hours. He will ask about your home's size, how many bathrooms you have, which service you are interested in, and your preferred schedule. Most new clients are booked for their first clean within the week of their first contact.