Last updated: June 2026
These Terms & Conditions govern the cleaning services provided by My Pristine Home ("we," "us," or "our") to you ("you" or "the client"). By booking a cleaning or using our website, you agree to these terms. My Pristine Home is locally owned and operated by Jesse Casillas Jr. in Draper, Utah.
We provide residential cleaning services including recurring maintenance cleaning, deep cleaning, move-in and move-out cleaning, post-construction cleaning, short-term rental (Airbnb) turnover cleaning, and specialty cleaning across Draper, Sandy, Highland, Vineyard, and surrounding Salt Lake County and Utah County communities. The scope of each clean is agreed upon at the time of booking. We do not require long-term contracts — you may continue, pause, or stop recurring service at any time.
We ask for at least 48 hours' advance notice to cancel, skip, or reschedule a scheduled cleaning. This allows us to offer the time to another family and keep our team's schedule full. Cancellations or reschedules made with less than 48 hours' notice may incur a fee of 50% of the scheduled service price, which helps cover the time our team had reserved for you. To make any change, simply call or text Jesse directly at 385-386-6296 — there is no automated system to navigate.
Quotes are based on the size, condition, and scope of your home and the service requested. Pricing may be adjusted if the actual condition of the home differs significantly from what was described at booking; we will always discuss any change with you before proceeding.
For recurring service, we keep a payment card securely on file. When you book, we send you a secure link to enter your card details, which are stored with our third-party payment processor — we never see or store your full card number. We verify that funds are available 1 to 2 business days before each scheduled clean and charge the card after the clean is completed. For one-time services, payment is due upon completion unless other arrangements have been made in advance. Recurring service is billed per visit.
If a payment is declined or fails, we will contact you to update your payment method, and your clean may be rescheduled until payment is arranged. Balances unpaid more than 7 days after the service date may be subject to a late fee, and we may pause or decline future service until the account is brought current.
Your satisfaction is guaranteed. If anything about your clean does not meet your expectations, let us know within 48 hours and we will return to make it right at no additional charge. We ask that you notify us promptly so we can address the specific areas of concern.
You are responsible for providing safe and reliable access to your home at the scheduled time, whether by being present, providing a key or entry code, or other arrangements. If our team arrives and is unable to access your home (a "lockout"), the visit may be treated as a late cancellation and a fee of 50% of the scheduled service price may apply. Any keys or entry codes you provide are kept secure and used only to perform the agreed service. If you operate security cameras or audio-recording devices inside your home, please disclose this to us in advance so our team is aware.
Our cleaners are background-checked and insured. We work hard to send the same trusted cleaner to your home for recurring service. You agree not to directly solicit, hire, or engage any My Pristine Home team member for cleaning services outside of our company during their engagement with us and for a period of one year afterward.
We may take before-and-after photographs of our work for quality-assurance and marketing purposes. These photos focus on the cleaning results and are taken so as not to identify you personally or to show valuables, documents, or other personal information. If you would prefer that we not photograph your home, simply let us know in writing and we will honor your request.
We treat your home and belongings with care. In the rare event that something is damaged during a clean, we will notify you promptly and work in good faith to repair or replace the item. We ask that irreplaceable, highly valuable, or sentimental items be secured or pointed out before service. We are not responsible for pre-existing damage, normal wear, or items that were already broken, improperly installed, or unstable.
For the safety of our team, there are tasks we do not perform, including cleaning up biohazards, pet or human waste, mold, or insect/rodent infestations; lifting heavy furniture or appliances; cleaning exterior windows above the ground floor; or working on ladders above two steps. If your home requires any of these, please let us know in advance so we can recommend the right resource.
We love pets and are happy to clean homes with animals. For everyone's safety and the best result, we ask that pets that may be anxious around new people or equipment be secured during the cleaning.
To the fullest extent permitted by law, My Pristine Home's total liability for any claim arising from our services is limited to the amount paid for the specific cleaning giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
These Terms & Conditions are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Any dispute arising from these terms or our services will be handled in the state or federal courts located in Utah. Before pursuing any formal action, we ask that you contact us directly so we can work in good faith to resolve the matter.
We may update these Terms & Conditions from time to time. The most current version will always be posted on this page with the "Last updated" date above.
Questions about these terms? Contact Jesse at hello@mypristinehome.com or call 385-386-6296.
